Privacy Policy

Legal Disclaimer:
Ascend Plumbing & Gas provides website information for general use only, without warranties of accuracy or reliability. We are not liable for damages, service risks, or third-party content, and we may modify services at any time. For specific advice, contact us at 0425-455-046.

At Ascend Plumbing & Gas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://michaelroberts2243.wixstudio.com/leesplumbing), contact us, or engage our plumbing and gas services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, billing address, and property address, which you provide when booking a service, filling out a contact form, or communicating with us.
Service-Related Information: Details about the plumbing or gas services you request, including the nature of the issue, property type (residential or commercial), and any relevant photos or descriptions you provide.
Payment Information: If you pay through our website or during a service, we may collect payment details such as credit/debit card information or bank details (processed through a secure third-party payment processor).
Automatically Collected Information: When you visit our website, we may collect non-personal information such as your IP address, browser type, device information, and website usage data (e.g., pages visited, time spent) through cookies and similar technologies.
Communication Data: Records of your communications with us, such as emails, phone calls, or messages sent through our website.

2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide Services: To schedule, perform, and manage your plumbing and gas service requests, including sending appointment confirmations, updates, and invoices.
To Communicate with You: To respond to your inquiries, provide quotes, and follow up on services, including sending reminders for maintenance or future appointments.
To Process Payments: To securely process payments for our services through third-party payment processors.
To Improve Our Services: To analyze website usage and customer feedback to enhance our services, website functionality, and customer experience.
For Marketing Purposes: To send you promotional offers, newsletters, or updates about our services, but only if you have opted in to receive such communications. You can unsubscribe at any time.
For Legal and Safety Purposes: To comply with legal obligations, enforce our Terms & Conditions, and ensure the safety of our team during service visits (e.g., by noting hazardous conditions at your property).

3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as payment processors, website hosting providers, or scheduling software providers. These parties are contractually obligated to protect your data.
For Legal Reasons: We may disclose your information if required by law, such as to comply with a court order, subpoena, or other legal process, or to protect the rights, property, or safety of Ascend Plumbing & Gas, our customers, or the public.
With Your Consent: We may share your information with other parties if you provide explicit consent, such as referring you to a partner for a service we do not offer.

4. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using secure encryption for online payment processing.
Storing data on secure servers with restricted access.
Implementing internal policies to ensure our team handles your information responsibly.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update inaccurate information.
Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in emails or contacting us directly.
Cookies: You can manage cookie preferences through your browser settings.

To exercise these rights, please contact us at info@ascend.com.au or 0425-455-046. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example, we may keep service records for warranty purposes or tax compliance. Once the retention period expires, we will securely delete or anonymize your data.
8. Third-Party Links
Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it.
10. International Data Transfers
Ascend Plumbing & Gas primarily operates in [specify your country/region]. If you are located outside this region, your information may be transferred to and processed in our country. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Ascend Plumbing & Gas
Phone: 0425-455-046
Email: info@ascend.com.au