Terms & Conditions

The information provided on the Ascend Plumbing & Gas website (https://michaelroberts2243.wixstudio.com/leesplumbing) is for general informational purposes only. While we strive to ensure that all content is accurate and up-to-date, Ascend Plumbing & Gas makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the information, services, or related graphics contained on the website. Any reliance you place on such information is at your own risk.

Ascend Plumbing & Gas is not liable for any loss or damage, including but not limited to indirect or consequential loss, arising from the use of this website or the services provided. Our services are subject to change without notice, and we reserve the right to modify or discontinue any service at our discretion.

For specific advice regarding your plumbing needs, please contact us directly at 0425-455-046 or info@ascend.com.au

By accessing or using the Ascend Plumbing & Gas website and engaging our services, you agree to be bound by the following Terms and Conditions ("T&C"). If you do not agree with these terms, please do not use our website or services.

1. General Terms

Ascend Plumbing & Gas provides plumbing and gas services, including but not limited to repairs, installations, maintenance, and emergency services, as described on our website. These T&C govern the relationship between Ascend Plumbing & Gas ("we," "us," or "our") and you, the customer ("you" or "your"), when you use our website or hire us for plumbing and gas services.

2. Service Agreement

• Booking and Scheduling: All service requests must be made via phone (0425-455-046), email (info@ascend.com.au), or through our website’s contact form. We will confirm the appointment and provide an estimated time of arrival.

• Service Scope: We will perform the agreed-upon plumbing and gas services to the best of our ability, using industry-standard practices and materials. Any additional work beyond the initial scope will be communicated to you and may incur additional charges.

• Payment Terms: Payment is due upon completion of the service unless otherwise agreed in writing. We accept [list accepted payment methods, e.g., cash, credit/debit cards]. Late payments may incur a fee of [specify fee, if applicable].

• Cancellations: If you need to cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations within 24 hours may incur a cancellation fee of [specify fee, if applicable].

3. Customer Responsibilities

• Access: You must provide clear access to the work area, including removing any obstacles that may hinder our ability to perform the service.

• Permits and Approvals: You are responsible for obtaining any necessary permits or approvals required for the plumbing or gas work, unless otherwise agreed in writing.

• Pre-Existing Conditions: You must inform us of any known issues, such as pre-existing damage or hazardous conditions (e.g., asbestos, mold), that may affect the service. We are not liable for damage caused by undisclosed conditions.

4. Warranties and Guarantees

• Workmanship Warranty: Ascend Plumbing & Gas warrants that all services will be performed in a professional and workmanlike manner. We offer a [specify duration, e.g., 90-day] warranty on our workmanship. If a defect arises due to our work within this period, we will repair it at no additional cost, provided the issue is not due to misuse or external factors.

• Materials: Materials supplied by us are covered by the manufacturer’s warranty, if applicable. We are not responsible for defects in materials beyond the manufacturer’s warranty.

• Exclusions: Our warranty does not cover damage caused by improper use, neglect, or modifications made by you or a third party after the service is completed.

5. Limitation of Liability

Ascend Plumbing & Gas shall not be liable for any indirect, incidental, or consequential damages arising from our services, including but not limited to loss of use, loss of profits, or damage to property, except where such liability cannot be excluded under applicable law. Our total liability for any claim shall not exceed the amount paid by you for the specific service in question.

We are not responsible for delays or failures to perform services due to circumstances beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.

6. Intellectual Property

All content on the Ascend Plumbing & Gas website, including text, images, logos, and design elements, is the property of Ascend Plumbing & Gas or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.

7. Privacy

We collect and use personal information (e.g., name, contact details) to provide our services and communicate with you. We will not share your information with third parties except as necessary to perform the service (e.g., with suppliers) or as required by law. For more details, please refer to our Privacy Policy [link to Privacy Policy, if applicable].

8. Termination

We reserve the right to refuse or terminate service at our discretion, including if you fail to comply with these T&C, provide unsafe working conditions, or fail to make payment as agreed.

9. Governing Law

These T&C shall be governed by and construed in accordance with the laws of [specify jurisdiction, e.g., the state or country where your business is based]. Any disputes arising under these T&C shall be resolved in the courts of [specify jurisdiction].

10. Changes to These Terms

We may update these T&C from time to time to reflect changes in our services or legal requirements. The updated terms will be posted on this page, and the date of the last update will be noted below. Your continued use of our website or services after such changes constitutes your acceptance of the revised T&C.

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